Lead Field Service Representative

Company: GE Aerospace
Location: Grand Rapids
Posted on: May 2, 2025

Job Description:

Job Description Summary

Find out if this opportunity is a good fit by reading all of the information that follows below.

Job Description

About GE Aerospace:

Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world!

Working at our Grand Rapids Facility

For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We're producing high quality electronics and avionics parts and equipment to exacting standards. Including Avionics Computing Systems, Mission System, Navigation and Guidance and Vehicle Health & Data Management products. We're the career home for union and non-union employees who seek purpose and challenge in their careers. People just like you.

Role Overview:

The Lead Field Service Representative will provide Self-Contained Navigation System (SCNS) repair, technical C-130H aircraft troubleshooting guidance, and onsite support and/or training to several assigned SCNS equipped C-130H bases. This role will also act as a liaison between the GE Aerospace Original Equipment Manufacturing (OEM) site and the customer.

Roles and Responsibilities:

Perform functional, operational, fault analysis, and repair of avionics system components (SCNS; SCNS-related) and associated support equipment such as Navigation System Test Set (NSTTS) and Mission Data Ground Terminal (MDGT).
Utilize common and unique test equipment and tools to perform fault analysis and interim level repair of SCNS-related components.
Manage all logistics of parts shipments throughout area of responsibility while maintaining a high degree of flexibility to meet the constantly changing logistics requirements and demands for assigned customers.
Develop, conduct, and maintain informal training, formal presentations, and training products at customer request in system theory, aircraft system maintenance methods and procedures, system operational characteristics and functions, and logistical supply aspects.
Review reported malfunctions and assist with fault analysis.
Provide customer with technical operation and maintenance repair assistance related to integrated aircraft avionics systems and support equipment via telephone communications, email, and onsite support.
Review effectiveness of maintenance actions to identify training needs and improve maintenance practices.
Act as a subject matter expert and effectively train and provide technical guidance to other Field Service Representatives.
Apply analytical tools to assist the customer with root cause analysis, issue resolution, and trend analysis.
Use GE Aerospace and United States Air Force (USAF) communication methods to submit reports and forms in support of contractual requirements and group directives.
Develop and utilize asset tracking systems (logs or databases) to ensure accountability and custodianship of GE Aerospace and customer assets.
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.
Serve as a liaison between customer and factory personnel related to maintenance, logistical, and operational tasks.
Travel approximately 25%

Required Qualifications:

Bachelor's degree from an accredited college/university (or a high school diploma/GED with at least 9 years of experience in field service, maintenance, repair, and/or troubleshooting)
Minimum of 5 years of experience in avionics field service, avionics maintenance, avionics repair, and/or avionics troubleshooting
This role will require a US security clearance and a prerequisite for a security clearance is US citizenship. GE will require proof of status prior to employment.

Preferred Qualifications:

8+ years of experience in field service, maintenance, repair, and/or troubleshooting of the C-130H SCNS system or a related/similar military platform
Strong customer interaction and communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Ability to present to all levels of Maintenance, Engineering, and Management
Familiarity with Air Force Technical Orders
Knowledge of the learning process and how to transfer technical knowledge to less experienced personnel
Ability to work independently
Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Keywords: GE Aerospace, South Bend , Lead Field Service Representative, Sales , Grand Rapids, Indiana