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Track & Trace Customer Support and Application Engineer

Company: Videoject Technologies, Inc.
Location: Telecommuting position reporting to Company HQ in Wood Dale, IL
Posted on: July 1, 2020

Job Description:

Duties: Install and configure track & trace systems until final handover to the project engineer/customer. Support of customer inquiries for existing lines/plants in production and testing. Support of Validation Teams remotely and on location on FAT/SAT. Analysis of errors and development of solution proposals as well as organizing the tests. Document and maintain internal installation manuals (Handbook). Install, configure and test new customer applications and analyze problems. Integration of hardware components (commander, controller) into existing printing machines, including integration and functional testing of those. Development of scripts and tools in the context of the transferred activities. Development of test cases for the validation engineering. Manage North American Hotline and support customer inquiries on location and remotely. Provide consulting services for customers as well as for the internal Sales Department North America in technical questions, including technical briefings. Train customers and colleagues in Laetus Track & Trace technologies. Support during setup and commissioning of complex production lines on customer location. Integration of S-TTS and UP modules in 3rd party units, especially on location. Support Site Acceptance Testing (SAT) including validation and Factory Acceptance Testing (FAT). Set up of Level 2 Support North America. Implement and comply with the requirements of safety and health at work, internal guidelines, and QA requirements.

Requirements: Bachelor's degree in Computer Science or related field (willing to accept foreign education equivalent) and two years of experience in job or in software testing; or No degree and ten (10) years of experience in job or in software testing with at least two (2) years in Serialization Database Applications in the pharmaceutical industry and five (5) year of experience in quality/test management, installation, integration and functional testing.

Experience must include: Configuration and deployment of Serialized Track & Trace Software in the Pharmaceutical Industry working with validation and testing regulations; Two (2) years of experience in Track & Trace technologies, including installation, integration, and running Printing Machines and Devices (lines/plant/standalone);Software test and Test management, specifically test management, installation, integration and functional testing of software components and modules; test case development; Working with Win XP/7/Server2008 (R2)/2012(R2) Configuration/ Administration, SQL Server 2005, 2008R2, 2012, 2016, 2017 Configuration/ Administration, VMware Administration / Configuration; XML, XSD und XSLT and Batch Scripting/ Power Shell to configure Track and Trace systems and technologies; and Training and coaching of customers and colleagues in Track & Trace Technology, Applications and operating of T&T printing machines. Position requires 15% travel. Position is a telecommuting position reporting to company HQ in Wood Dale, IL, candidate must live within commuting distance to Ledgewood, New Jersey.

Send resume to Videojet Technologies, Inc., E. Christensen, 1500 N. Mittel Blvd., Wood Dale, Illinois 60191-1073.

Keywords: Videoject Technologies, Inc. , South Bend , Track & Trace Customer Support and Application Engineer , Systems / IT / Software , Telecommuting position reporting to Company HQ in Wood Dale, IL, Indiana

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